1. Purpose of the ONLINE EDITION

2. Structure of the ONLINE EDITION

3. Finding topics and terms – using the ONLINE EDITION

4. The “delivery” of Social Security payments – Centrelink and the departments

5. Keeping informed of changes

6. Useful links and resources

1. Introduction

2. Centrelink structure

3. The departments – FaCSIA, DEST and DEWR

4. Publications and sources of information and assistance

5. Useful links and resources

1. Interviewing clients

2. Talking to Centrelink

3. Hints about dealing with Centrelink officers

4. Appealing Centrelink decisions

5. Complaining about Centrelink decisions and officers

6. Useful links and resources

1. When to claim

2. How to claim

3. Methods of payment

4. Reviews of eligibility

5. Variation or loss of Social Security payments

6. Overpayments and debts

7. Useful links and resources

1. Introduction

2. Personal records

3. Who may and may not obtain information?

4. Informal methods of obtaining information

5. Formal methods of obtaining information

6. The Privacy Act

7. Other methods for obtaining information

8. Useful links and resources

1. Introduction

2. Notification of changes in circumstances

3. Reviews and investigations

4. Field investigations

5. Privacy

6. Useful links and resources

1. Introduction

2. How to establish identity

3. Hints about handling problems

4. Useful links and resources

1. Introduction

2. Ordinary waiting period

3. Income maintenance period

4. Liquid assets test waiting period

5. Seasonal workers preclusion period

6. Interaction of waiting periods

7. Useful links and resources

1. Introduction

2. Payment to a bank account

3. Payment by cheque and Electronic Benefit Transfer (EBT) card

4. Choosing a bank and account

5. “Income management”

6. Useful links and resources

1. Introduction

2. Hardship Advance Payment

3. Urgent payments

4. Advance payments

5. Special Employment Advance

6. Useful links and resources

1. Introduction

2. Residence: basic requirements

3. Residence requirements for Special Benefit

4 Residence requirements for Family Tax Benefit

5. Hints on handling problems

6. Useful links and resources

1. Introduction

2. The Newly Arrived Resident’s Waiting Period

3. Assurances of Support and Social Security bonds

4. Useful resources

1. Introduction

2. How to assess whether a person is a “member of a couple”

3. Assessing relationships: the factors

4. Exceptions to being treated as a “member of a couple”

5. Hints about handling problems

6. Useful resources