Street address: Unit 2 181 Sturt St, Townsville City, 4810 Qld
Postal address: PO Box 807, Townsville, 4810
Telephone contact number: (07) 4721 5511
Fax: (07) 4721 5499
TTY: Not available
Email:tcls@tcls.org.au
Website: www.tcls.org.au

• Services provided: The Welfare Rights Centre offers the following services:
  

  • Casework;
    

  • Law reform; and
    

  • Community legal education.

• Casework
  

  • The Welfare Rights Service offers casework assistance to individuals and families who have Social Security matters or family assistance matters.

• With respect to casework, the Welfare Rights Centre offers:
  

  • Referrals;
    

  • Telephone information and advice;
    

  • Mail information and advice;
    

  • Face to face information and advice; and
    

  • Court and tribunal representation.

• The Welfare Rights Service offers representation to individuals who have applications before:
  

  • The Social Security Appeals Tribunal;

  • The Administrative Appeals Tribunal; and

  • The Federal Court of Australia.

• The Welfare Rights Service assists people with the following matters:
  

  • Complaints to the Commonwealth Ombudsman;

  • Complaints to the Privacy Commissioner; and

  • Freedom of Information applications.

• Geographical area covered by the Centre: The Welfare Rights Service offers face to face services to individuals and families in Townsville and Thuringowa. Telephone information and advice is offered to people outside the Townsville local area.
  

• Contact times/days for clients: The Welfare Rights Service is open to the public from 9.00am to 5.00pm Monday to Friday
  

• Appointment required or can clients drop in? Appointments can also be made for Thursday evenings from 6.00pm to 8.00pm